Terms of treatment
 
www.hishairsweden.se is owned, operated and made available by His hair clinic scandinavia AB whose registered office is in Gothenburg Sweden. By accessing www.hishairsweden.se you agree to the following conditions of use. We may change these conditions at any time without notice.
Copyright
His Hair Scandinavia AB owns legally and beneficially all the intellectual property rights in the content of all the www.hishairsweden.se web pages (including the design, text, graphics and arrangement thereof) and in the software used therein.
Licence for website access
His Hair Scandinavia AB grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices.
Links from our web site
Our web site may from time to time contain links to various web sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those web sites and resources and accept no responsibility for them or for any loss or damage that you may suffer in connection with your use of them. The supply of any goods, services and information offered by third party providers listed on our site is subject to the relevant third party’s terms and conditions relating to the provision of their goods, services and information.
Jurisdiction and Applicable Law
The Swedish Courts will have exclusive jurisdiction over any claim arising from or related to this web site. Swedish Law will apply to this Agreement.
Your Concerns
If you have any concerns or queries about material which appears on our web site please contact us.
 
Article 1 - Definitions
This information is provided in addition to the information you have already received prior to your treatment day. [This includes the Client Personal Record / FAQs / the Medical Questionnaire and the information provided at your consultation appointments and on the website WWW.hishaisweden.se]. This information has been designed so that you can make a decision whether or not to give informed consent to the SMP™ treatment. Please therefore ensure that you have read and understood this form, the documents mentioned above and the information provided to you during your consultation appointment(s). The purpose of this form is to document the information provided to you, before you decide whether or not to proceed with SMP™ treatment. It also documents your decision whether to proceed with the treatment in the light of the information provided. Only sign the form if you are completely happy to proceed with SMP™ treatment. You have the right to change your mind at any time, including after you have signed this form.
The SMP™ treatment is an elective treatment and there is no medical reason that requires a client to proceed with the treatment.
The SMP™ treatment is a form of tattoo and uses a pigmentation procedure to apply colorants just below the skin in the dermis, in a similar manner to traditional tattoos. Like traditional tattoos, the SMP™ treatment is permanent in nature and, although the treatment can be reversed, the markings can be difficult to remove and the success of any reverse procedure cannot be guaranteed
The colorants used in the SMP™ treatment are made with natural ingredients (such as beta-carotene and iron oxide). Although unlikely it is possible for clients to have an allergic reaction to the colorants used and we can carry out a patch test to determine whether a client is likely to develop an allergic reaction to the treatment if required or requested.
Clients may experience some discomfort (or even pain in rare cases) during the SMP™ treatment. Clients should be aware that there are potential risks and short-term and long-term side effects of SMP™ treatment such as (but not limited to) scarring and discolouration.
As with any tattoo treatment there is a risk of infection, although serious infection is very rare.
Clients with a history of skin cancer, sun damaged skin or any other relevant medical condition should consult their GP / Physician before undergoing the SMP™ treatment. In these circumstances, we may require a signed certificate from the client’s GP before proceeding with the treatment.
The final outcome of SMP™ treatment is very dependent on the individual healing process of each client. Pictures and images of potential outcomes shown prior to treatment are a guide to the results achievable and do not form a guarantee of individual outcomes or results. HIS will as far as possible provide consistent coverage however certain areas of the scalp can appear darker /lighter than others due to skin condition, scarring etc. We will as far as possible provide consistent follicle replication however as with natural hair certain follicles can appear larger than others.
To obtain the best result, the client must comply with our aftercare advice as described in our literature and must attend any follow-up appointments advised by our staff.
If clients tamper with the SMP procedure whilst undergoing treatment sessions this will void the HIS guarantee against fading and/or the original contract with HIS.
Article 2 - Cancellations, payments and complaints
Appointments & Cancellations
We will notify you with the time and date of your treatment appointment. On receipt of this notification please confirm your attendance. Failure to do so may result in reallocation of the appointment time to another client. All practitioners at HIS are trained and approved in accordance with the company's treatment protocols and therefore in the interests of clinical audit, HIS does not guarantee continued treatment with a named practitioner. If you are unable to attend your appointment we require 5 working days’ notice in order to reallocate your appointment to another client. Please arrive for your treatment at least 15 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. HIS will endeavour to ensure that your appointment runs to time, however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
 
Deposits and payments
A non-refundable deposit of 1000 SEK will be charged to secure your booking, should you cancel or fail to arrive for your treatment the non-refundable deposit will be used as a cancellation charge. Should you wish to change your appointment we require a minimum 5 working days' notice. This applies to all bookings. Payments – HIS will accept the following forms of payment:
Cash
Debit Cards
Credit Cards – a 3% surcharge is payable for all credit card transactions
Bank Transfer (An additional charge of £10.00 will be added for International transfers)
Bankers Draft (No person cheques will be accepted)
Payment can be staged over your sessions BUT 50% of your overall treatment charge is payable prior to your 1st treatment commencing. The quotation we have provided you with is valid for 30 days following date of issue. The non-refundable deposit will be deducted from your final treatment session payment.
Treatment suitability
We always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.
Liability
HIS will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, it's provision of any goods and/or services to the client. It is the clients responsibility to ensure that he or she provide HIS with all relevant medical details prior to each treatment. HIS will not be liable for any damage that occurs as a result of the client's failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of HIS regarding the care of a treated area. Nothing in these terms of business shall exclude or limit HIS liability for death or personal injury resulting from HIS negligence.
Your right to complain
HIS endeavours to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at HIS, you are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance in making your complaint HIS will be pleased to help. The member of staff who initially receives the complaint will convey the details to the Manager and you will receive acknowledgement within seven days of lodging the complaint that an investigation into the matter is underway. During the course of the investigation, HIS may require you to attend an additional consultation with the practitioner involved in your treatment. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner the directors will review your case. If the complaint cannot be resolved locally, the matter will be referred to the directors, where your complaint will be again acknowledged formally and an appropriate solution will be proposed. (A full version of HIS Complaints Procedure is available on request).
Article 3 – GUARANTEES
We do not guarantee the result of your SMP treatments. We recommend all clients to do minimum 3 treatments in order to get a better result. Any alterations to your agreed style including repositioning of hairline, increasing density, changing colour, fine tuning and adding side profiles will be charged at an hourly rate + the cost of consumables + local taxes. Should laser removal be necessary the client will be responsible to deal directly with the laser removal company and bear all costs involved.
 
Article 4 - ACKNOWLEDGEMENTS
I confirm that I have read and understood the information set out above and in the documents provided to me. In particular I acknowledge that the SMP™ treatment is a permanent change to my appearance and that there is no guarantee that the markings can be changed or removed at a later date. I understand the efficiency of the SMP treatment varies from individual to individual and I understand that a small percentage of clients may fail to respond fully to the treatment and I as an individual may not respond. I understand SMP treatment will require multiple sessions (minimum of 2) due to the different skin type, hair tone, some clients will require more than one course of treatment and maintenance will also be required I understand the SMP treatment I receive will be appropriate for my specific needs and will be performed by an appropriately trained member of the HIS team. I understand a patch test may be necessary before commencing SMP treatment. The patch test is no indication nor is a prior treatment an indication that you will not have any problems during the treatment. I understand following treatment the skin may be red and there can be a small amount of swelling this is normal. Blistering or crusting is not common but can occur and can take weeks to resolve. I understand that if this occurs I will contact HIS in the first instance. I understand there is a risk of micro scarring although this is very rare. (I will adhere to the aftercare advice provided by HIS following my treatment). I will follow any instructions/recommendations given to me by HIS regarding the care of the treated area prior to, during and/or after treatment. After treatment, treated areas should not be picked, scratched or traumatised and should be kept well moisturised as advised in the aftercare recommendations. I understand following treatment there may be hyper pigmentation or hypo pigmentation (marked lightening / darkening of the skin). Whilst these reactions are not very common there is a possibility they can occur. I understand that following my course of treatment, it is highly recommended that I should wear sun block. HIS will not be liable for any damage caused by my failure to follow HIS instructions/recommendations regarding care of the treated area prior to, during and or after treatment. I confirm that I have advised the HIS Representative of (i) any skin condition that I have in the area where the SMP™ treatment is to be carried out, such as (but not limited to) acne, scarring (Keloid) eczema, psoriasis, freckles, moles or sunburn; and (ii) any medical condition that I have or medication that I am on, which may affect my suitability as a candidate for the SMP™ treatment. I understand I must ensure that HIS staff are informed of any changes to my medical details prior to each treatment session taking place, including any medication or herbal remedies I am taking. I will inform HIS if I am actively sun tanning. HIS will not be liable for any damage which results from my failure to ensure that they are informed of all relevant medical details prior to treatment. I confirm that I have been given the opportunity to discuss the SMP™ treatment with the HIS Representative and I have had the opportunity to ask questions relating to this treatment. I confirm that I am over the age of eighteen (18) and have provided proof of my age, if necessary. I confirm that the information I have provided to HIS Global Holdings Ltd is true and accurate to the best of my knowledge and that there are no other matters which may affect my suitability as a candidate for the SMP™ treatment. I understand that photographs of my face and scalp will be taken before, during and after treatment and stored by HIS for the purposes of providing me with the SMP™ treatment and for its internal records. I understand that these photos will not be used for any other purposes without my separate written consent. I understand I can request a copy of the photographs at the end of my treatment. I consent to the storage and processing of my personal data (including any photographs) by HIS Global Holdings Ltd for the purposes of providing me with SMP™ treatment. I understand when attending appointments I must have prepared the area to be treated in accordance to the advice received at consultation and if I have a suntan I may need to have another patch test performed at my cost and this process may delay my treatment. I understand that I may not always be able to be treated by the same practitioner. If you experience any problems with your new style, please contact hishairsweden.se
 
 
Privacy policy
Privacy policy This privacy policy applies between you, the User of this Website and His Hair Scandinavia, the owner and provider of this Website. His Hair Scandinavia, takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: http://hishairstockholm.se. Please read this privacy policy carefully, since we have approved some modification of content to act under the full compliance of the General Data Protection Regulation defined below. Under General Data Protection Regulation GDPR by EU, a set of a precise and well-defined set of regulations that harmonizes the processing of sensitive data collected by us and by third parties present on the site on our visitors and users, we His Hair Scandinavia represent the sole and exclusive Data Controller of this privacy policy.   Definitions and interpretation
In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to His Hair Scandinavia via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;


Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);


Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the General Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective;


GDPR
the General Data Protection Regulation (EU) 2018-


His Hair Scandinavia / Adseyes, us, or Data Controller
His Hair Scandinavia, a company incorporated in Sweden with registered number 556870-0826 whose registered office is at Götenburg.


EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2018;


User or you
any third party that accesses the Website and is not either (i) employed by His Hair Scandinavia and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to His Hair Scandinavia and accessing the Website in connection with the provision of such services; and


Website

the website that you are currently using, www.hishairsweden.se, and any sub-domains of this site unless expressly excluded by their own terms and conditions.



In this privacy policy, unless the context requires a different interpretation:
the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
"including" is understood to mean "including without limitation";
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of His Hair Scandinavia / Adseyes and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable set of Acts, as already mentioned before, His Hair Scandinavia  is the "data controller". This means that His Hair Scandinavia determines the purposes for which, and the manner in which, your Data is processed.
Data collected
We may collect the following Data, which includes personal Data, from you:
name;
contact Information such as email addresses and telephone numbers;
demographic information such as postcode, preferences and interests;
IP address (automatically collected);
web browser type and version (automatically collected);
operating system (automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
We collect Data in the following ways:
data is given to us by you; and
data is collected automatically.
Data that is given to us by you
His Hair Scandinavia will collect your Data in a number of ways, for example:
when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you use our services;
Online form completion on our website;
in each case, in accordance with this privacy policy. Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:
we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies".
  Data collected by third party resources We currently use a specific set of third-party resources for the proper functioning of our site and our services. In particular, these third-party services may in turn collect a precise set of data on the user and on certain behaviors performed by him. This set includes the following resources:
WordPress (and inherent internal plugins): WordPress is the CMS that allows the correct hosting, processing and presentation of all the contents of our site. This service has its own internal documentation, so please visit this resource and carefully read its documentation to deepen the data treatment provided by this resource.
Timely: We use the Timely service to process and manage our users' reservations and appointment requests. This service may collect some data about potential visitors and users, please refer to their privacy policy reading at the following link. Privacy Policy.
Stripe: We use the Stripe platform to process, verify and accept payments that our users reserve for us. The user is referred to the following privacy policy.
We may use other third-party services, which are not mentioned in this legal document, as they do not collect sensitive information about the user.
  Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
internal record keeping;
in each case, in accordance with this privacy policy.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  Who we share Data with
We may share your Data with the following groups of people for the following reasons:
our employees, agents and/or professional advisors - for internal use only;
in each case, in accordance with this privacy policy.   Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
access to your account is controlled by a password and a user name that is unique to you.
we store your Data on secure servers.
 
Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: sweden@hishairclinic.com
 
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
  Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted, in accordance with the GDPR.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
  Your rights under the set of Acts
You have the following rights in relation to your Data:
Right to access- the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, under any circumstances possible, as the GDPR provides. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct- the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase- the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data- the right to "block" us from using your Data or limit the way in which we can use it.
Right to data portability- the right to request that we move, copy or transfer your Data.
Right to remove the consent- the right to deny or object your consent in any time, without providing us any specific reason. You understand, requesting this point, that the services currently provided by us may have malfunctions or could be completely denied.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: sweden@hishairclinic.com.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
    Transfers outside the European Economic Area
Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA. Additionally, this transfer may occur in case of third party data collection outside the EEA.
We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
His Hair Scandinavia may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of His Hair Scandinavia. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
This Website may place and access certain Cookies on your computer. His Hair Scandinavia uses Cookies to improve your experience of using the Website and to improve our range of services. His Hair Scandinavia has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling His Hair Scandinavia to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:



Type of Cookie
Purpose

Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.


You can find a list of Cookies that we use in the Cookies Schedule.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
His Hair Scandinavia reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact His Hair Scandinavia by email at sweden@hishairclinic.se.